Travel info

Your Health & Safety

Prepare well, travel protected and enjoy it with peace of mind.

Most surprises can be avoided with a little preparation. If something happens during your trip, write to us: we'll help you sort it out.

Before you go

Ask your doctor about vaccines and precautions for your destination, ideally 4 to 6 weeks ahead.
Carry your medicines in their original packaging in your carry-on, with the prescription if possible.
Tell us about allergies, diets or mobility needs so we can let hotels and cruise lines know.
If the trip includes altitude, long walks or strong heat, we talk about it while planning.

Travel insurance

We recommend traveling insured. We work with Faye and help you choose a plan.
Read what your policy covers: every plan is different and the insurer sets the coverage.
Buy it close to your first payment to make the most of the plan's benefits.

During the trip

Use licensed transportation and keep valuables in the hotel safe.
Respect local laws and customs, and follow official travel advisories.
Drink bottled water where recommended, and use sunscreen and insect repellent.

If something goes wrong

Call your insurance assistance line first: they'll tell you which clinic to go to.
Keep receipts and reports: you'll need them for any claim.
Message us on WhatsApp and we'll help with flight, hotel or transfer changes.

More travel info

Travel at the right moment

Questions about health or safety at your destination?

Write to us and we will reply personally within 24 hours.